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At Cartrpl, we understand that plans can change. This Cancellation Policy explains when an order can be canceled, how refunds are handled for approved cancellations, and the options available once an order has entered the shipping process.

Canceling an Order

Orders may be canceled free of charge as long as the cancellation request is received before the order has been prepared for shipment.

If you need to cancel an order, please contact our customer support team as soon as possible. We will make every reasonable effort to stop processing your order before it is dispatched.

Orders Already Shipped

Once an order has been handed over to the shipping carrier, it can no longer be canceled.

If you no longer wish to keep the item after delivery, you may request a return in accordance with our Return & Refund Policy, provided the returned product meets the applicable return requirements.

Refunds for Approved Cancellations

When a cancellation request is approved before shipment:

• A full refund will be issued using the original payment method.

• Refund processing times vary depending on your payment provider or financial institution.

• Most refunds are completed within 10 business days after the cancellation has been confirmed.

Orders That Cannot Be Canceled

Cancellation requests generally cannot be accepted for:

• Orders that have already been dispatched.

• Personalized or made-to-order products.

• Products manufactured according to customer specifications.

• Orders that have progressed to a stage where cancellation is no longer operationally possible.

Updating Order Information

If you notice an error in your shipping address, contact details, or other order information, please contact us immediately.

Although we will do our best to update your order before dispatch, we cannot guarantee that modifications can be made once order processing has begun.

EU Consumer Right of Withdrawal

If you are purchasing as a consumer within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order, subject to applicable European consumer protection laws and any statutory exceptions.

For complete details regarding your withdrawal rights, eligibility, and return procedures, please refer to our Return & Refund Policy.

Contact Information

If you have questions about canceling an order or require assistance, please contact us.

Business Name: Bloei Kleding

Trading Name: Cartrpl

KvK Number: 68850530

Website: cartrpl.com

Email: support@cartrpl.com

Phone: +31 6 94713285

At Cartrpl, we are committed to providing a cancellation process that is transparent, efficient, and compliant with applicable consumer protection laws while ensuring the best possible shopping experience for our customers.