​

At Cartrpl, we want every customer to enjoy shopping with confidence. If your purchase does not meet your expectations, this Return & Refund Policy explains how returns, refunds, and cancellations are handled in accordance with applicable European consumer protection laws.

Returns

You may request a return within 30 days of receiving your order, provided the following conditions are met:

• The item is unused, unworn, unwashed, and free from damage.

• The product is returned in its original condition and, where possible, in its original packaging.

• All labels, accessories, and included components are returned with the item.

• Proof of purchase can be provided.

• You contact our customer support team before returning the item.

Our team will provide the appropriate return instructions after your request has been reviewed.

Return Authorization

To ensure your return is processed correctly, all returns must be authorized by Cartrpl before being shipped back.

Items returned without prior approval may experience processing delays or may not qualify for a refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, faulty, or differs from the item you ordered, please notify us within 7 days of delivery.

When contacting us, please include:

• Your order number

• A brief explanation of the issue

• Clear photographs showing the product and, where applicable, the packaging

After evaluating your request, we may provide one of the following solutions:

• A replacement product

• A full refund

• A partial refund

• Store credit, where appropriate

Non-Returnable Items

Except where required by law, the following items cannot be returned:

• Personalized or custom-made products

• Products manufactured according to customer specifications

• Items that have been worn, washed, altered, or used after delivery

• Products returned without essential original packaging where this significantly reduces their resale value

• Clearance or final-sale products identified as non-returnable at the time of purchase

Exchanges

Cartrpl does not currently offer direct product exchanges.

If you would like a different size, color, or style, you may return the eligible item for a refund and place a new order through our website.

EU Right of Withdrawal

Consumers residing within the European Union have the legal right to withdraw from their purchase within 14 days after receiving their order without providing any reason.

To exercise this right:

• You must notify us before the 14-day withdrawal period expires.

• Returned goods must be sent back within the period required under applicable European consumer legislation.

This statutory right is separate from and does not affect our voluntary 30-day return policy.

Return Shipping Costs

Unless otherwise required by law, customers are responsible for return shipping costs.

Return shipping costs will be covered by Cartrpl only when the return results from:

• A defective product

• Shipping damage

• An incorrect item supplied by us

For your protection, we recommend using a tracked shipping service, as we cannot accept responsibility for returns that are lost during transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

• The refund will be issued to your original payment method.

• Your financial institution or payment provider may require additional time to process the transaction.

• Most approved refunds are completed within 10 business days.

Delayed Refunds

If you have not received your refund within 15 business days after receiving confirmation of approval, we recommend that you:

• Contact your bank.

• Check with your payment provider or credit card issuer.

• Contact our customer support team for further assistance.

Order Cancellation

Orders may be canceled free of charge before they have been processed for shipment.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has entered the shipping process, cancellation is no longer possible. After delivery, you may return eligible products in accordance with this Return & Refund Policy.

Contact Information

If you have any questions regarding returns, refunds, or cancellations, please contact us.

Business Name: Bloei Kleding

Trading Name: Cartrpl

KvK Number: 68850530

Website: cartrpl.com

Email: support@cartrpl.com

Phone: +31 6 94713285

At Cartrpl, we are committed to handling every return request fairly, efficiently, and in accordance with applicable consumer protection legislation, ensuring a transparent and reliable shopping experience for every customer.